Refund & Cancellation Policy

This policy explains how to cancel a agencyinsightlab.com plan, when a refund is available and how long one takes. It applies to every subscription plan, credit pack and capacity add-on bought from Tistasoft Private Limited.

1. Try before you pay

Every new account can run a 14-day free trial of the full platform without giving us a payment card. We offer the trial precisely so that nobody has to buy a plan in order to find out whether it fits. We strongly recommend using it.

2. Cancelling a subscription

You can cancel at any time from Billing in the application, or by emailing support@agencyinsightlab.com from the address on your account. No notice period is required and there is no cancellation fee.

Our plans are prepaid. Cancelling stops any future renewal; it does not cut short the period you have already paid for. Your account keeps full access until the end of that period, and then reverts to a limited state where you can still sign in and export your data.

3. Refunds on subscription plans

• Within 7 days of a first paid purchase. If you buy a plan for the first time and it is not right for you, tell us within 7 days of the payment and we will refund it in full, provided the account has not consumed a substantial share of the plan’s monthly allowance — as a guide, more than 25% of its included audits, articles or credits.
• Annual plans. Beyond the 7-day window, annual plans are refundable pro rata for complete unused months, less any credits already spent, if you cancel because of a material failure on our side.
• Monthly plans. Beyond the 7-day window, monthly plans are not refunded for a period that has already started, because the capacity for that period is reserved when the period begins.
• Service failure. If the Service is materially unavailable or a feature you paid for does not work, and we cannot put it right in a reasonable time, we will refund the affected period whether or not the 7 days have passed. Write to us — this is not something you have to argue for.
• Duplicate or incorrect charges. Refunded in full, always, as soon as we can confirm them.

4. Credit packs

Credits are consumed immediately when you use them and the work they pay for — an audit crawl, an article, a map revision — is done as soon as it is requested. For that reason:

• unused credits from a pack bought in the last 7 days are refundable in full;
• credits that have already been spent are not refundable, because the work has been performed;
• credits do not expire while your account is open, so there is no need to buy them ahead of use.

5. Add-ons

Capacity add-ons follow the plan they are attached to. Removing an add-on stops it renewing; the current period is not refunded unless the 7-day window applies.

6. How to request a refund

Email support@agencyinsightlab.com from the address on your account with your account email, the transaction or invoice reference, and a sentence on what went wrong. We acknowledge every request within one working day.

7. How long a refund takes

Approved refunds are issued to the original payment method through our payment gateway, normally within 5 to 7 working days of approval. How quickly it then appears depends on your bank or card issuer — typically a further 5 to 10 working days. We will send you the gateway’s refund reference so you can trace it.

8. Chargebacks

If something has gone wrong, please contact us first — we can almost always resolve it faster than a chargeback can. Raising a chargeback without contacting us may result in the account being suspended until the dispute is settled.

9. Contact

Tistasoft Private Limited
[Registered business address]
support@agencyinsightlab.com